Frequently Asked Questions
Product & Licensing
What devices does Safe and Secure Vira support? +
Safe and Secure Vira supports Windows 10, Windows 11, and macOS 12 or later.
What is the difference between the 1 Computer and 3 Computer licenses? +
The 1 Computer License ($10.95) protects a single device. The 3 Computer License ($15.95) lets you install and activate protection on up to three computers, plus includes advanced firewall and priority support.
How does the subscription work? +
Choose your license, download the software, and activate with your license key. Your protection is active immediately and renews annually.
What is your refund policy? +
We offer a full 30-day money-back guarantee. If you are not satisfied, contact our support team for a complete refund.
How quickly can I get set up? +
Installation takes less than 5 minutes. Download the installer, run it, and Safe and Secure Vira configures optimal protection automatically.
Will it slow down my computer? +
No. Safe and Secure Vira is built to be lightweight and efficient, running in the background with minimal impact on system performance.
How do I contact support? +
Call us at (877) 839-5230 or email support@safeandsecurevira.com. Our team is available 24/7.
Support & Billing
How do I request a refund? +
We offer a 30-day money-back guarantee on all licenses. Contact us at (877) 839-5230 or email support@safeandsecurevira.com and we'll process your refund promptly. For full details, see our Refund Policy.
What will appear on my credit card statement? +
Your charge will appear as Safe and Secure Vira or a similar descriptor. If you don't recognize a charge, contact us at (877) 839-5230 before disputing it with your bank — we can look it up and resolve it quickly.
How do I receive my license key? +
After payment is confirmed, your license key is emailed instantly to the address you provided at checkout. Check your inbox and spam folder. If you don't receive it within 10 minutes, contact us at support@safeandsecurevira.com.
How many devices can I install on? +
The number of devices depends on your license tier. Single-device licenses cover 1 device. Multi-device licenses (3, 5, or unlimited) can be installed on the stated number of devices. You can always upgrade your license by contacting support.
I have a billing problem — what should I do? +
Please contact us first at (877) 839-5230 or support@safeandsecurevira.com. Most issues are resolved within 1-3 business days — much faster than a bank dispute. See our Before You Dispute page.
Can I cancel my order? +
Since licenses are delivered digitally and instantly, cancellation before delivery may be possible if requested immediately. Contact us at (877) 839-5230 or support@safeandsecurevira.com right away. After delivery, our 30-day money-back guarantee applies.